Cloud Telephony

Fonality, Inc., a provider of cloud-based business phone and unified communication solutions, has introduced new innovative product and software enhancements to its line of cloud telephony solutions.

According to officials with Fonality (News - Alert), businesses of all sizes can make use of their business phone system which is flexible, easy to install, manage, and dramatically reduces costs and increases productivity.

The company’s cloud-based solutions include Fonality Connect, Fonality Professional and Fonality Enterprise – all of which take advantage of Fonality's latest software release, version 2010.1.

With this latest release, businesses with call centers can optimize the caller experience across multiple locations, ensuring local and remote supervisors and agents have full access to Fonality's features.

Also, a new time zone capability dynamically ensures user data is accurate to local time zones, eliminating confusion while simplifying record keeping.And, company officials said version 2010.1 supports toll restriction, which gives businesses more control over monthly telephone service expenditures by allowing administrators to limit calling rights to employees.

HUD, Fonality's unified communications suite, merges all communications into one, easy-to-use dashboard for the Mac or PC.

With the new release, company officials said HUD now allows multiple sites to act as one: employees in multiple locations can see the status of their colleagues, chat with associates, transfer calls or start an instant conference.

"Business owners, from start-ups to enterprises, desire effective, affordable, no-hassle solutions for their employees' communications needs," said Dean Mansfield, CEO of Fonality.

Mansfield said that Fonality's latest cloud communications release offers powerful features and helps businesses control phone system costs.

Fonality is a Platinum sponsor of ITEXPO West 2010. To be held Oct. 4 to 6 in Los Angeles, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Fonality in booth #301. Don’t wait. Register now.